Privacy Policy Contents
Last updated: January 2026
Important Note: This Privacy Policy explains in detail how 88big managing your personal data. By registering or using our platform, you agree to the terms stated herein. Please read carefully before using our services.
1 Introduction
88big ("us", "Platform", or "company") is committed to protecting the privacy and personal data security of all members and visitors of our platform at 88big.wine. This Privacy Policy covers all services we offer — from slot games and Live Casino to Sports Betting and our VIP programme.
We understand that your trust is the most valuable asset in our care. We therefore never take lightly our responsibility to protect every piece of information you share with us. This Policy clearly explains what data we collect, how it is used, who may access it, and how you can control or request its deletion.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy us, collectively forming the complete agreement between you and the platform 88big.
2 Data Collected
We collect various types of personal data depending on how you interact with the platform 88big. In general, the data we collect falls into three main categories:
A. Data You Provide Directly:
- Full name as stated on a valid government-issued identification document.
- National identification number (MyKad) or passport for identity verification (KYC) purposes.
- Date of birth to verify that you are 18 years of age or older.
- An active email address for account communications.
- Registered Malaysian mobile phone number.
- Bank account or e-wallet details for processing deposits and withdrawals.
- Current residential address for regulatory compliance purposes.
B. Data Collected Automatically:
- IP address and general geographic location information.
- Device type (smartphone, tablet, laptop), operating system, and web browser version.
- Access log data including Login, logout times, and in-platform actions.
- Gaming history, bets placed, and game outcomes for integrity and audit purposes.
- Session data including play duration and behavioural patterns within the platform.
- Cookie information and device identifiers to enhance user experience.
C. Data From Third-Party Sources:
- Verification information from the KYC service providers we use to verify member identity.
- Transaction data from payment processors such as FPX, Touch 'n Go, and DuitNow to verify financial transactions.
- AML (Anti-Money Laundering) screening information from relevant regulatory bodies when required by law.
Minimum Data Collection Principle: 88big only collects data that is strictly necessary for the stated purposes. We do not collect sensitive personal data such as medical information, political affiliations, or religious beliefs.
| Data Type |
Primary Purpose |
Legal Basis |
| Name & ID |
KYC identity verification, fraud prevention |
Legal obligation / contract |
| Email & Phone |
Account communications, security notifications |
Legitimate interest / consent |
| Payment Information |
Deposit & withdrawal processing |
Contract execution |
| Gaming Data |
Integrity audits, responsible gaming |
Legitimate interest / legal obligation |
| Technical Data (IP, device) |
Account security, fraud prevention |
Legitimate interest |
| Cookie |
Platform functionality, analytics, user experience |
Consent |
3 How We Use Your Data
88big using collected data for the following legitimate and transparent purposes:
- Account Management: Creating, managing, and maintaining your member account securely, including identity verification and account recovery where required.
- Transaction Processing: Processing deposits, withdrawals, bonus payments, and any other financial transactions related to your account promptly and securely.
- Security & Fraud Prevention: Monitoring account activity to detect and prevent unauthorised access, fraud, money laundering, and platform abuse.
- Regulatory Compliance: Fulfilling applicable legal and regulatory requirements, including mandatory reporting to the relevant authorities.
- Customer Support: Providing assistance and responses to enquiries, complaints, or technical issues you report.
- Personalised Experience: Tailoring platform content, game recommendations, and relevant promotions based on your preferences and gameplay habits (only with your consent).
- Responsible Gaming: Analysing gameplay patterns to identify members who may require support or responsible gaming intervention.
- Platform Improvements: Analysing usage data in aggregated, anonymised form to improve the performance, usability, and features of our platform.
- Marketing Communications: Sending promotional information, bonus offers, and platform news — only to members who have given explicit consent to receive such communications.
Marketing Opt-Out Options: You may opt out of marketing communications at any time by contacting our support team. Requests will be processed within 5 business days.
4 Data Sharing
88big not selling, renting, or trading members' personal data to any third party for commercial purposes. However, we may share data in the following limited and controlled situations:
- Trusted Service Providers: We engage selected third-party companies to help operate the platform — including payment processors (FPX, Touch 'n Go, DuitNow), KYC providers, and cloud service providers. All such parties are bound by strict confidentiality agreements and may only use your data for the specific services they provide.
- Game Providers: Minimum required data (such as player ID and balance) is shared with our game software providers (such as Pragmatic Play, Playtech, and others) to enable smooth gameplay. These providers operate under recognised gaming licences and have their own data protection policies.
- Legal Requirement: We may disclose data to law enforcement agencies, regulatory bodies, or courts when required by Malaysian law or applicable jurisdiction, including mandatory AML/CTF reporting.
- Rights Protection: In cases where it is necessary to protect the rights, property, or safety of 88big, its members, or the public, we may disclose the required information to the relevant parties.
- Business Transfer: In the event of a merger, acquisition, or business asset transfer, member data may be transferred to the successor party, subject to equivalent privacy protections.
Important Assurance: All third parties receiving 88big member data are required to sign a data processing agreement that sets out strict security and confidentiality standards equivalent to those we uphold ourselves.
5 Cookies & Tracking Technologies
88big using cookies and similar tracking technologies to enhance your user experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several categories of cookies:
- Essential Cookies (Required): Required for core platform functions such as Login, active game sessions, and account security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how visitors use our platform — most frequently visited pages, time spent, and errors encountered — to help us improve our service. All data is collected anonymously.
- Functional Cookies: Remembering your preferences such as language, display settings, and login details to deliver a more personalised experience.
- Analytics Cookies: Helping us understand overall platform usage patterns through recognised analytics tools. This data is not linked to your personal identity.
You may manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect your ability to use certain platform features properly.
Mobile App Note: The 88big mobile app uses a device identifier that functions similarly to cookies to maintain your session and preferences. You can reset this identifier through your device settings.
6 Data Security
88big continuously investing in robust security infrastructure to protect your personal data. Key security measures we implement include:
- 256-bit SSL Encryption: All communications between your browser or app and our servers are secured with robust SSL/TLS encryption, ensuring data travels safely and cannot be intercepted by third parties.
- Strict Access Controls: Only authorised staff with a legitimate business need may access member data. All access is logged and continuously monitored.
- Two-Factor Authentication (2FA): Our internal systems require two-factor authentication for all staff access to sensitive databases.
- 24/7 Monitoring: Threat detection and intrusion prevention systems operate around the clock to identify and neutralise potential cyber attacks in real time.
- Regular Security Audits: We conduct regular independent penetration testing and security audits to ensure our systems remain up to date and secure.
- Secure Data Backup: Data is regularly backed up to secure, separate locations to ensure service continuity in the event of an unexpected disruption.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% foolproof. In the event of a data breach affecting your information, we will notify you and the relevant authorities in accordance with the procedures and timeframes required by law.
Your Responsibilities: Your account security also depends on your own practices. Please use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.
7 Data Retention Period
88big only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as long as required by applicable law.
In general, data retention periods are as follows:
- Active Account Data: Retained for the duration of your active membership on the 88big platform.
- Data After Account Closure: Account records and financial transaction history are retained for a minimum of 5 years after account closure to meet AML and taxation legal requirements.
- KYC Documents: Identity verification documents are retained for a minimum of 5 years or longer if required by the relevant regulatory authorities.
- Communication Log Data: Customer support conversation records are retained for 2 years for service quality and dispute resolution purposes.
- Cookie Data: Session cookies are automatically deleted when you close your browser; persistent cookies are stored for the duration specified in their respective cookie settings (typically no longer than 12 months).
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-recognised methods.
8 Your Rights as a Member
As a member 88big, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
Access Rights
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to request an immediate correction. Please contact our customer support with the relevant supporting evidence.
Right to Erasure ("Right to be Forgotten")
You may request the deletion of your personal data, subject to legally mandated retention requirements. Your account must be closed before this request can be processed.
Right to Restriction of Processing
In certain circumstances, you may request that we restrict the processing of your data — for example, while we are reviewing a dispute regarding data accuracy.
Right to Data Portability
You have the right to receive the personal data you have provided to us in a machine-readable format, for your own use or to transfer to another party.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time. The objection will take effect immediately without any conditions.
How to Submit a Request: To exercise any of the above rights, please contact our customer support team via live chat within the platform or by email at
[email protected]. Please include your full name and account number to expedite the process.
9 Children's Data
Platform 88big is intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we determine that personal data of an underage individual has been collected without proper age verification, we will take immediate steps to delete that data and close the associated account. If you have information that someone under the age of 18 is using our platform, please contact our support team immediately.
Child Protection: Parents and guardians are advised to monitor their children's device usage. If you suspect a 88big account is being accessed by a minor in your household, please contact us immediately for action.
10 Privacy Policy Amendments
88big reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other relevant factors.
When we make significant changes to this Privacy Policy, we will notify you via:
- Prominent notices on the 88big platform homepage.
- Email the address registered to your account (for material changes).
- In-app notifications via the 88big mobile app, if you are using it.
The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Your continued use of our platform after any amendments take effect constitutes your acceptance of those changes. If you do not agree with the amendments made, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 8.
Recommendation: We encourage you to review this Privacy Policy periodically, especially after logging in following a prolonged period of inactivity, to ensure you remain informed about how we protect your data.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 directly within the 88big platform — the fastest way to get a response.
- Support Email: — response within 24 business hours.
- FAQ Page: Visit FAQ page us for answers to frequently asked questions regarding privacy and account security.
We aim to resolve all privacy-related enquiries within a reasonable timeframe. For complex issues or those requiring in-depth investigation, we will provide a status update within 5 business days of receiving your enquiry.